Frequently asked questions

What is included?

Our general cleaning services will cover all of your hallways, entryways and general-purpose rooms in your house like living rooms, dining rooms, bedrooms, studies, decks, rumpus rooms and play rooms. When booking one of our cleaners for a general clean you will guarantee a thorough vacuuming, mopping, dusting of all up-high surfaces, and wiping of window sills and skirting boards and bench surfaces.

If you require it our cleaners can also help you with things like oven cleaning, dishes, laundry including ironing, steam cleaning, cleaning blinds, curtains and windows, and general tidying and sorting.

We can clean all, or part of your house according to your needs, and we’re happy to speak to you about any special cleaning requirements you might have, we’ll always do our best to fulfill your needs. We can use your cleaning products or our own, as you wish. Discuss this with your home cleaner upon booking.

  • Vacuuming of all floors and carpet
  • Mopping hard floors
  • Wiping light switches and door handles
  • Dusting window sills
  • Cleaning skirting boards

What is included in the kitchen?

The kitchen, one of the hardest rooms in the home to clean! A clean kitchen is much easier to use, however, and we can do all of the tasks that you don’t want to. Our kitchen cleaning services include bench top wiping and sanitising, cleaning stoves, splashbacks, appliances, dusting, cleaning of fridges and microwaves, emptying and cleaning rubbish bins, recycling, scrubbing and sanitising sinks, wiping down kitchen furniture, and vacuuming and mopping floors.

If you have any special requirements in your kitchen cleaning, please call and speak to us about what you need, and when you need it. Nobody wants ants and, mice, cockroaches, or any other unwanted visitors in their kitchen. The only way to make sure you are really eating alone is to keep your kitchen clean and free of dirt. Our regular house cleaning service will prevent nasty build up in your kitchen.

  • Sanitising kitchen bench
  • Wiping stove, benchtops, front of fridges, and backsplash
  • Cleaning fridge and microwaves
  • Disposing of rubbish
  • Emptying recycle bins
  • Scrubbing sinks
  • Vacuuming and mopping of floors

What is included in the bathroom?

Our regular bathroom cleaning service includes vacuuming and mopping of floors, scrubbing tiles, wiping and scrubbing baths, shower screens, shower recesses, cleaning and sanitising your toilets, cleaning, sanitising and scrubbing build up from sinks, wiping and polishing mirrors, wiping out cupboards, tidying of cupboards, emptying of rubbish bins, plus any other special requirements you might have. If laundry is on your cleaning list, our cleaners can help you with laundry services, like laundering towels, bath mats, wash cloths and face washers along with your bathroom clean.

We can do things like scrubbing mould out from in between your tiles, cleaning steam damage and mould from your bathroom roof and walls, cleaning taps, cleaning sink holes and unblocking plug holes, cleaning out bathroom bins, cleaning bathroom windows and window sills, and cleaning bathroom drains. Just discuss what you need done when you call to book your house cleaner.

The toilet areas would include scrubbing, disinfecting, sanitising, cleaning and wiping of the exteriors and pipes, cleaning and mopping of the floor and surrounding area.

  • Scrubbing of shower recess
  • Disinfecting and sanitising toilets
  • Scrubbing and wiping sinks
  • Wiping of mirrors
  • Mopping floors
  • Emptying rubbish bin
  • Disinfecting and sanitising toilets
  • Cleaning of bowl and wiping of exterior

Do we help with end of lease clean?

Unfortunately, no, we only concentrate on regular weekly or fortnightly domestic cleaning.

How does the quoting system work

Based on the quantity of each type of room, we can quite accurately predict the size of your home and length of time required to perform our domestic cleaning duties. Instead of spending the time to pick up the phone and call us, you can find out our quote in less than a minute.

Once you’re happy with our quote, please submit your contact details, so one of our professional cleaners can contact you to confirm the booking date.

I only want to clean parts of my home

Indeed, you can opt not to have your full house cleaned, but only selected areas of the home. The flexibility of our quoting tool allows for this, and you are more than welcome to exercise this option.

Is there a minimum length of time?

The minimum time allocation for each visit is 2 hours. Generally, even if your home is small, there are small tasks here and there that needs to be done to ensure that the cleaner fulfils their obligations to clean for 2 hours.

Do you clean after hours or during the weekend?

We work 7 days a week including after hours. We are more than happy to negotiate a time that suits both you and the cleaner.

Is there extra charge for out of hours work?

You will be happy to know that there is no extra charge for after hours or weekend work. Your quote is the same regardless of time or day of week.

Do you provide services on a public holiday?

If your regular cleaning appointment falls on a public holiday, and you would prefer not to have the session on that day, please notify your cleaner of your preference. In terms of cost, there are no surcharges for public holidays.

What suburbs do you service?

We can service almost all of Metropolitan Melbourne. When typing in the suburb on the quoting page, and if your suburb pops up as a selection, then we most definitely have cleaners servicing your area.

Will it be the same people that cleans my home?

Generally, it will be the same cleaner, or the same two cleaners that go to your house on a regular basis. This is to ensure consistency, and improve efficiency over time.

 

In the event that two cleaners are coming, they will also either be related or in a relationship. We do not hire friends that work with each other.

How do you select your cleaners?

Our cleaners are chosen based on your prior experience and work references. Most importantly, they have all been police checked, and are able to provide proof of that if requested.

They will undergo training to ensure that their standard of cleaning is adequate before any are able to go and clean homes independently.

Do I need to be home while the cleaner is around?

It is up to you whether you would like to be home during the session. The cleaners are very experienced, and once briefed on the particulars around your home, they will be able to perform their duties without supervision. Many of our clients are happy to give keys to their respective cleaners, but that would be up to you.

Anything I can do before the cleaner arrives?

If you have any pets, it would be a big help to ensure that they are kept away during that period. Not only can your pets be injured, but they can also slow down the cleaner significantly. We cannot be held responsible if your pet is injured or escapes during session.

Can I ask for laundry and ironing work?

The cleaners will be happy to help you out with laundry and ironing. However, time spent on it cannot be accurately quoted, and therefore, you will need to speak to the cleaner directly to work out an additional time.

Who's cleaning products will be used?

Generally, we will bring our own cleaning products. However, if you would prefer them not to be used, please communicate this requirement with the cleaner, and they will be happy to oblige.

Help us plant a tree for you

We plant a tree for every customer. We try and help save the environment and combat climate change.

One tree at a time.